FREQUENTLY ASKED QUESTIONS.
How does it work?
We are aware that buying a set of bespoke, made-to-order, forged wheels involves several different factors. You might still have a lot of questions about the product we offer, how/where it's created, what alternatives we offer, etc., even though radi8 Wheels North America tries to provide as much information on our product and make this process as simple as possible. For answers to some of our most frequently asked questions, please review the sections below. Please feel free to contact us by phone at 888.418.0743 or email at info@radi8wheels-na.com if you have any questions that are not covered below.
How do I purchase a set of radi8 wheels?
First off, let us say how much we appreciate your interest in and enquiry about radi8 forged wheels. While there are numerous factors to consider when creating custom wheels, radi8 Wheels North America aims to make the ordering process as straightforward as possible for each and every customer. You can buy radi8 forged wheels directly from us or from one of our North American dealers.
How does the radi8 forged wheel ordering process work?
Please get in touch with us by phone at 888.418.0743 or by email at info@radi8wheels-na.com if you want to place a direct order for a set of radi8 forged wheels. When placing a direct order, a member of our sales staff will have a thorough conversation with you about your vehicle and the radi8 forged wheel build. We will send you a formal invoice as soon as you've decided on your preferred wheel model, size, finish, and any other choices. A non-refundable 50% deposit will be needed after you have reviewed this invoice and verified that all of the information is accurate.
All popular debit and credit cards, PayPal, and bank transfers are accepted. We do demand that the billing and shipping addresses match when paying with a debit or credit card. We do ask that the confirmed address in PayPal match the shipping address when using PayPal. We will now offer you 2D cross-section profile drawings that illustrate the concavity and/or lip size your wheels will have when built to the appropriate specifications with the required brake clearance. The production process will then continue from there.
All radi8 forged wheels are shipped via UPS and all shipments are sent with Signature Required. The standard transit time is approximately 4 to 5 business days. Once your wheels are complete, we will send you a completion photo. Once you confirm this photo, we will charge the remaining 50% balance, proceed with shipping, and provide you with a UPS tracking number the following day.
If you experience any issues during the shipment of your wheels, please contact us via email at info@radi8wheels-na.com or via phone at 888.418.0743.
What is the lead time for a set of radi8 forged wheels?
Lead times usually vary between 6 to 8 weeks, delivered, throughout the year. That being said, please feel free to email us at any point regarding current lead times.
Do my wheels come with center caps? What center cap options do I have?
Yes, center caps are included with every radi8 forged wheel purchase. Your radi8 forged wheels will typically have milled center caps with the 'radi8' logo in the same finish as your centers or wheels. Just let us know when ordering if you want your center caps to be completed in a different finish.
What type of lug nuts do radi8 forged use?
They use cone / conical / taper seat lug nuts. Most aftermarket lug nuts are this style.
Do my wheels come with valve stems?
Yes, all radi8 forged wheels come with stainless or black valve stems.